Frequently Asked Questions
Everything you need to know about our luxury intimate apparel and services.
How do I determine my correct bra size?
We recommend using our comprehensive Size Guide available on each product page. For the best fit, take your measurements while wearing a non-padded bra and compare them to our brand-specific charts.
What is your return policy for intimate items?
For hygiene reasons, items must be returned in their original condition, unworn, unwashed, and with all tags and protective adhesive strips attached. Returns must be initiated within 30 days of purchase.
Do you offer international shipping?
Yes, we ship our luxury lingerie worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
How should I care for my delicate lingerie?
To preserve the lace and fine fabrics, we strongly recommend hand washing in cold water with a gentle silk/delicates detergent. Always air dry and avoid using a tumble dryer.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service team within 1 hour of placement. Once an order has reached the shipping floor, it cannot be modified.
Is your packaging discreet?
Yes, all orders are shipped in plain, unmarked packaging to ensure your privacy. The sender name on the shipping label is listed as 'Lavinia Inc' rather than 'Lavinia Lingerie'.